Refund policy

Return Policy

We offer a 14-day return policy. This means that you have 14 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition in which you received it: unworn, unused, with tags attached, and in its original packaging. You will also need the receipt or another proof of purchase.

To start a return, please contact us at nikitamineev.business@gmail.com. Please note that returns must be sent to the following address:

Twistering 17B
21147 Hamburg
Germany

If your return is accepted, we will provide you with a return shipping label and instructions on how and where to send your package. Items returned to us without first requesting a return will not be accepted.

For any return-related questions, you can contact us at any time at nikitamineev.business@gmail.com.

Damages and Issues

Please inspect your order upon delivery and contact us immediately if the item is defective or damaged, or if you received the wrong item. This allows us to evaluate the issue and resolve it accordingly.

Exceptions and Non-Returnable Items

Certain types of items cannot be returned, including perishable goods such as food, flowers, or plants; custom-made products such as special orders or personalized items; and personal care products such as beauty products.

We also do not accept returns of hazardous materials, flammable liquids, or gases. Please contact us if you have any questions or concerns regarding a specific item.

Unfortunately, we cannot accept returns of sale items or gift cards.

Exchanges

The fastest way to receive the item you want is to return the item you currently have. Once the return has been accepted, you can purchase the new item separately.

European Union – 14-Day Right of Withdrawal

Notwithstanding the above, if your order is shipped to the European Union, you have the right to cancel or return your order within 14 days without providing a reason.

As described above, the item must be in the same condition in which you received it: unworn, unused, with tags attached, and in its original packaging. You will also need the receipt or another proof of purchase.

Refunds

We will notify you once we have received and inspected your return and let you know whether the refund has been approved.

If approved, the refund will automatically be issued to your original payment method within 10 business days. Please remember that it may take additional time for your bank or credit card provider to process and post the refund.

If more than 15 business days have passed since we approved your return, please contact us at nikitamineev.business@gmail.com.